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Teaching Tomorrow

Agency Workers Regulations (AWR) – Information Requests Policy

Last updated: 25 August 2025 • Teaching Tomorrow

This policy explains how candidates supplied by Teaching Tomorrow can raise a query about AWR fair treatment, and how we will investigate and respond — including timescales.

1) Purpose

We ensure all agency workers are treated fairly under the Agency Workers Regulations 2010 (AWR). This procedure gives a clear route for raising concerns and receiving timely outcomes.

2) Candidate Rights under AWR

  • From day one: access to on-site facilities and job vacancy information.
  • After 12 weeks on the same assignment: equal pay, annual leave, rest breaks, and other basic terms as if directly employed.

3) How to Raise an AWR Query

You can contact us via:

  • Email: awrrequests@teachingtomorrow.co.uk
  • Post: Compliance Team, Teaching Tomorrow, Colworth House, Colworth Science Park, Sharnbrook, MK44 1LZ
  • Phone: 01234 953 013 (ask for a Director)

Please include: full name, assignment details, and the nature of your concern.

4) Response Timescales

Acknowledgement: within 2 working days
Initial Review: response or info request within 5 working days
Full Investigation & Outcome: within 20 working days
Extensions: if extra time is needed, we’ll update you with new timescales

5) Resolution & Escalation

  • If upheld, corrective action will be implemented promptly.
  • If not upheld, you’ll receive a full written explanation.
  • You may escalate to the Managing Director; final review within 10 working days.

6) Records & 7) Review

All AWR queries are logged and retained for 12 months. Policy reviewed annually or sooner if legislation changes.
Teaching Tomorrow Colworth House, Colworth Science Park, Sharnbrook, Bedfordshire, MK44 1LZ Company No. 14713411 • awrrequests@teachingtomorrow.co.uk • 01234 953 013