Customer Service Policy

Teaching Tomorrow is a member of the Recruitment and Employment Confederation (REC) and adheres to its Code of Professional Practice.

We are committed to providing the highest standards of service to our clients, candidates, and stakeholders. If you would like to make comments, suggestions, raise a query, or make a complaint about the service you have received, please contact us using the details below. We will aim to respond to all queries within 3–5 working days.

This policy is reviewed annually to ensure it reflects the nature and size of our business, as well as our commitment to continuous improvement.

Courtesy

All recruitment consultants will be trained in customer service standards.
Our team will act in a professional, knowledgeable, and courteous manner, ensuring customer‑friendly service at all times.

Communication

We will respond to phone calls and emails from clients, candidates, and applicants within agreed timescales.
Where it is not possible to meet these timescales, we will inform you promptly and agree on a new deadline.

Consistency

Our policies are reviewed annually to ensure they continue to meet business needs.
We will ensure that our policies are consistently applied to all customers and remain aligned with the REC Code of Professional Practice.

Complaints

Teaching Tomorrow seeks fair, prompt, and transparent solutions to any complaints or appeals.
Complaints should be directed to our directors in the first instance, where they will be acknowledged and passed to the appropriate person for resolution.
Our full complaints procedure is available on our website at www.teachingtomorrow.co.uk or on request.

Access to Information

We fully comply with the Data Protection Act 2018.
Any personal or confidential information we hold about a client or work seeker is accessible for review or editing by contacting one of our directors.

Reducing Bureaucracy

We strive to minimise unnecessary paperwork wherever possible, while continuing to meet legal requirements and uphold professional standards.

Contact Us

Teaching Tomorrow
Colworth House
Colworth Science Park
Sharnbrook
Bedfordshire
MK44 1LZ

Tel: 01234 953013

Email: hello@teachingtomorrow.co.uk

Web: www.teachingtomorrow.co.uk

Sonia Morais

Thank you Teaching Tomorrow especially Ty for all the help in starting my new career as a teacher assistant. Ty is been amazing,fantastic and very professional it was a pleasure to meet him and work with him. Is it a really good agency and really recommend 10/10. Thank you very much for all your support.

Ilse Fouche

Teaching Tomorrow is an excellent supply agency. All the staff is so friendly and Tyrone my agent guided me throughout my journey.Thank you Tyrone! Compliance team is excellent and they get you ready for work very quickly! Thank you Teaching Tomorrow !!

Andra Freebourne

“Shamir was exceptionally supportive throughout the entire process. He was professional, transparent, and genuinely invested in helping me achieve the best outcome. He kept me informed every step of the way, answered my questions promptly, and made the whole experience fast, smooth, and stress-free. I wouldn’t hesitate to recommend Shamir at Teaching Tomorrow to anyone looking for someone who is knowledgeable, reliable, and truly committed to their clients.

Lauren T

Great agency to work with! Shamir has been incredibly supportive, communicates well, and has consistently found me suitable work. I’d highly recommend Teaching Tomorrow.

Joseph Marfo

Thank you Teaching Tomorrow for the wonderful opportunity to serve in the just ended term and academic year. Shamir and the team at Northampton have done a fantastic job helping me thrive in my role.

mrctlv13

Well organised and efficient. Nice and easy to deal with. Always there to support you

Diego Martins

I had a wonderful experience with teaching tomorrow, thanks to Shamir, he’s good at what he does for real, God bless him for the opportunities & for believing in me.

KYOGEN //

I worked for Teaching Tomorrow for a year before I secured my own teaching job. The schools I was placed in were lovely and I went back to the same schools so they became very familiar. I can’t praise Tyrone Webb-McGarthland enough - he booked all my work and everything went through him. He was super helpful and also very kind and understanding throughout the entire time I worked there. He made it a brilliant experience and I always knew where I was working and when, and he was always open to feedback. Kyoko.

Mario Incerti

What a fantastic team of individuals and are at the heart of providing professionals and NOT mickey mouse characters into schools. They know QUALITY and their people stand out over and above the rest of what I have seen and experienced.